Careers

Over your 12 hour shift, you will have full security awareness and be constantly aware of the ongoing ‘security state’ of the site by continuously monitoring all site security measures and procedures.

Support the smooth running of the inbound and outbound loads into the yard for transport and the warehouse.

Debrief of Knowles drivers overnight & weekends, logging any issues.

Strong PC based knowledge including an intermediate or knowledge of Excel spread sheets and web based systems

Good communication skills

Reliable in approach to work and adaptable to fit into different teams and environments

Must have own transport, full UK driving licence and ability to travel to work

Contact internal customers to resolve any queries or problem that may arise during shift

Communicate and handover to the opposite shift team member any issues from the previous shift via email or in person

Responding to and dealing with calls or visitors to the site

You will be required to undertake all aspects of vehicle maintenance, inspection and repair of our growing HGV fleet, joining a successful and well-established company and working alongside our team of mechanics.

You will have:

• Minimum of 2 years’ experience or qualification in motor mechanics such as City & Guilds Vehicle Maintenance and Repair or a BTEC National Certificate in Vehicle Repair and Technology
• Excellent knowledge about motor technology and a strong background in HGV vehicle servicing
• Good communication skills, ability to concentrate when under pressure
• Good manual dexterity, methodical and organised and able to work to strict deadlines
• Be able to work alone and follow instructions
• Must have own transport and full UK driving licence

Performing the following tasks:

• Inspect vehicles to MOT standard
• Diagnose and rectify all types of faults
• Ensure all vehicles worked upon are handled carefully and that all precautions are taken whilst on the premises
• Complete all paperwork as necessary
• Ensure all aspects of H&S working practices are adhered to
• Maintain a high standard of cleanliness and tidiness

Salary:  Based on experience and discussed at interview.

What We Offer / Benefits:

On-site parking

Training and development opportunities

Free uniform & PPE provided

Auto enrolment into pension

Statutory holiday entitlement

Support the smooth running of the warehouse. To ensure timely and accurate delivering/ordering of all stock on a supply and need basis through achievement of both company and external systems and to act as a secondary point of contact for internal teams within Palletforce and Transport Operations. Take an active role in the direction and delivery of all stock, to ensure best practice methods are used in the execution of all deliveries and ordering.

Accountable KPI’s

Customer Service – To ensure all paperwork is processed with accuracy – 100%

Advise Warehouse Area Manager of any orders that have unexpected delays within 2 hours of notification – 2 hours

Ensure all driver paperwork is processed within 24 hours of receipt – 100%

Key Accountabilities

Customer Service

• Ensure effective and efficient customer service levels are maintained within the warehousing department by:
• Keeping stock control systems up to date and making sure inventories are accurate
• Transferring goods onto warehouse Management systems
• Organisation of labour for any re-work required
• Booking in containers
• Printing labels for FLT drivers
• Scanning of paperwork for customers
• Management of In and Out paperwork and updating on any relevant systems
• Checking goods inward
• Building loads and allocation
• Printing of delivery notes
• Briefing drivers on a daily basis on outloads and deliveries
• Supporting with customer visits and stock checks ensuring quality of service they receive is up to their required standard
• Raise purchase orders and carry out required administration for this function
• Monitor warehouse requests inbox
• Raise transfer orders and carry out required administration for this function
• Locate stock on the control system
• Chase deliveries from suppliers and advise Warehouse Area Manager, Transport teams and supervisors of any delays
• Deal with stock requisitions
• Manage the returns
• Aid with cleansing of control system in association with the Warehouse Area Manager
• Carry out general stock administration
• Speak to suppliers regarding prices
• Achieve all set standards for the delivery/ordering of all items of stock and to achieve KPI targets using relevant systems

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Warehouse Area Manager

What We Offer / Benefits:

• Ongoing training and development
• Free uniform & PPE provided
• Auto enrolment into pension
• Statutory holiday entitlement

Salary – Dependent on experience

To support the Transport team by performing administration tasks within the department by:

• Processing daily Proof of Deliveries (POD’s) within the Transport system
• Dealing with Driver queries and managing the Briefing and Debriefing process
• Recording of discrepancies and reporting to the relevant team members

Must Haves

• Minimum of 1 years’ experience working in an administration based role
• Strong PC based knowledge including an intermediate or knowledge of Excel spread sheets and web
  based systems
• Good communication skills: Responds to enquiries via telephone and email, providing support for both internal and external contacts.
• Confident individual who can challenge when the need arises and at the appropriate level
• Reliable in approach to work and adaptable to fit into different teams and environments
• Highly organised, self-sufficient  and able to work on own initiative and to tight deadlines
• Basic understanding of driver hours and working time directive
• Some traffic office experience would be an advantage
• Must have own transport, full UK driving licence and own transport to work

Accountable KPI’s

• Customer Service – To ensure all paperwork is processed with accuracy
• Advise Transport Operations Manager/ Customer Services  of any orders that been rejected or not reached destination or that have returns once notified
• Ensure transfer POD’s are processed within 12 hours of receipt

Key Accountabilities

Driver Briefing

Debrief and brief drivers on arrival and departure collecting and checking all driver paper work.  Record any issues/discrepancies after debriefing drivers and resolve matters escalating to management level if required. 

Briefing

• Brief to ensure the driver fully understands the work they has been asked to do. 
• Check they are happy with using the phone app and an initial check that the details in RR match jobs and paperwork.
• Make sure the driver also understands what paperwork or receipts (Tesco’s) are needed to come back.

Debriefing

• Debrief to ensure that the paperwork handed in matches the details in RR.  Make sure all receipts are attached and the necessary signatures obtained.
• Update RR with times in & out.
• Ensure correct trailer number, driver name and unit is in RR.
• Scan pod into the correct job.
• Hand any pods with discrepancies to Customer Services for processing and pass scanned and clean pods to accounts team for filing and attaching to invoices
• Liaise with driver, transport team and relevant collection point regarding any problems i.e. returns & shortages with a POD.
• Sign in any phones/keys
• Conducting live debrief throughout the day with all driver deliveries, in conjunction with other Administration team members to ensure that all planned deliveries and collection times are on track and feeding back to the Transport Operators any concerns, issues, lates or failures.

Data entry

• Enter data on to traffic software system and excel based systems in accordance with the requirements
• Ensure accuracy of data within systems at all times

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Communicate to Customer Service departments to advise of any issues with loads

Additional Team Support

• Support traffic staff on all functions of the office as and when required.  Cover for absence, such as holidays for the other administrator within the team

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment.
• Portraying a professional appearance and manner at all times as a representative of Knowles Transport

Support the smooth running of the Pallet-force team by ensuring timely and accurate preparing and  delivering of all stock on a supply and need basis. Through use of both company and external  systems and to act as a point of contact for internal teams within warehousing and transport operations teams. Take an active role in the direction and delivery of all stock, to ensure best practice methods are used in the execution.

Must Haves: 

• Minimum of 2 years’ experience working in a logistics or warehouse based role
  
• Strong PC based knowledge including an intermediate or knowledge of Excel spread sheets and web  based systems
  
• Good communication skills: Responds to enquiries via telephone and email, providing support for  both internal and external contacts.
  
• Confident individual who can challenge when the need arises and at the appropriate level
  
• Reliable in approach to work and adaptable to fit into different teams and environments
  
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
  
• Experience of working within the transport or warehousing sector
  
• Must have own transport, full UK driving licence and ability to travel to work 

Accountable KPI’s:

• Customer Service – To ensure all deliveries are delivered on time in full and relay any  issues back to our customers in a timely fashion.
• Advise warehouse manager of any orders that have unexpected delays within 2  hours of notification.
• Ensure all driver paperwork is processed within 24 hours of receipt.

Key Accountabilities: 

Customer  Service 

• Ensure effective and efficient customer service levels are maintained within the  warehousing department by:  
• Keeping stock control systems up to date and making sure inventories are accurate 
• Planning future capacity requirements 
• Briefing drivers on a daily basis on outloads and deliveries ∙ Supporting with customer visits and stock checks ensuring quality of service they receive is up to their required standard 
• Carry out general stock administration 
• Speak to suppliers regarding prices  
• Achieve all set standards for the delivery/ordering of all items of stock and to achieve KPI targets using relevant systems 
• Aid in the accuracy of paperwork at all times 
• Ensure all computer related work is on time and accurate  
• Maintain a neat and tidy appearance at all times wearing company uniform  ∙ Liaise with our other offices where applicable  
• Have flexible approach to work and working patterns 

Communication

• Contact internal customers to resolve any queries or problem that may arise responding to and dealing with customer communication by email and telephone 

Teamwork 

• Encouraging teamwork within the workplace by displaying the correct behaviours  towards all members of the Knowles Logistics Ltd teams 
• Maintaining standards of health and safety, hygiene and security in the work  environment, for example, ensuring that stock such as chemicals and food are  stored safely and securely and reporting of any concerns to the Palletforce Manager

What We Offer / Benefits:

• We have training and development.
• Free uniform & PPE provided.
• Auto enrolment into pension.
• Statutory holiday entitlement.
• Salary – depending on experience and discussed at interview.

Warehouse Operatives that have the ability to function well as part of a team. You must have very effective organisational and communication skills and a flexible approach to work. Minimum of 1 years’ experience of working within a Warehouse environment. Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks is an advantage. The ability to multi‐task and work in a fast paced environment. Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers. Ensuring a high standard of hygiene at all times, clean as you go work ethic (damages, spillages and general hygiene are maintained at all times)

Requirements:

• Minimum of 1 years’ experience of working within a Warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks – Desirable: (MEWP) Scissor Lift Certificate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable
• Chemical and Manual Handling Trained Desirable but not essential as training will be given
• Must hold a full UK driving licence and have own transportation to work

Accountable KPI’s:

• Customer Service – Accuracy of stock levels when picking orders – 98%
• Quality – Ensure product is loaded correctly and safely for transit – 99%
• Cost – Ensure safe storage and loading to eradicate breakages – 1%

Key Accountabilities:

Customer Service

Ensure effective and efficient running of the warehouse function and customer satisfaction by: 

• Taking delivery of goods and supplies
• Storing of goods
• Picking of goods
• Preparation of stock
• Loading of stock by hand, pump truck or forklift
• Keep accurate records of stocks
• Assisting with stock taking as and when required
• Keeping warehouse and work area clean and tidy through use of chemicals and non hazardous equipment
• Use of the correct methods for manual handling
• Use of automatic wrapper to correct procedure
• Completion of relevant paperwork
• Correct completion of the picking and unloading paperwork and IT based systems
• Ensuring cleanliness of stock and warehouse (this includes cleaning spillages and damages as they happen or on discovery)

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns or near misses to the Site Manager